We miss you and so look forward to seeing you and helping you find your perfect pair of shoes! At this time we do not feel that it is safe to fully open our stores, but until then we are excited to offer you private in-store shopping!
- You are booking a private shopping appointment at our 212 Princess St. location in Kingston (yay!)
- Press 'Select Time' to choose your date + time
- Press ' Add to Cart' to book time slot
- You will receive an email confirmation with full appointment details once booked
- To ensure a safe shopping experience for you and our staff, each private shopping appointment will be limited to one customer. Please respect this by arriving to your appointment by yourself.
- Since our door will be locked and our only waiting area is outside, please only arrive for your appointment a few minutes before (and no later) than your scheduled time.
- Due to the high demand of appointments please be aware that late arrivals may not be accommodated.
- We respectfully require for you to wear a masks when you arrive to your appointment and throughout the duration of your shopping experience
- Please note that our boutiques will not have the depth of inventory in-store that we have on heelboy.com.
- Include your shoe size in the 'Additional Comments' at checkout and let us know if you are shopping for anything in particular or any other pertinent information that will help us find you your perfect pair of shoes.
- If you have seen something on heelboy.com or our social media that your love let us know the details the 'Additional Comments' as well so we can see if we have it in-store.
- Contactless payment available in-store. No cash payments.
- Most importantly if you are feeling unwell please stay home to take care of yourself (and us!). Let us know as soon as possible by emailing us at email@example.com. We will be here to help you when you are feeling better!
Items purchased online can be returned at one of our heel boy shop locations or mailed back to us. The return policy is as follows:
-All items purchased at regular price can be returned for a refund within 14 days of delivery.
-After 14 days, items can be returned for a store credit or exchange within 30 days of delivery.
-Items purchased on sale and/or on markdown can be returned for a store credit or exchange within 30 days.
-All items passed 30 days WILL NOT be accepted for return, exchange or store credit.
-Purchases worn or damaged are not eligible for a refund.
Please our Returns and Exchanges page for full details
Free shipping on orders within Canada over $150! Free in-store pick-ups!
Orders may take up to 7 business days for processing. Once shipped, all packages are Expedited which can range from Next Day to 7 business day delivery depending on the location. Orders with multiple items may be shipped separately due to quantity of items on the order or the processing time associated with the items availability.