Online Order - Return & Exchange Policy & Process
We understand the shoe doesn't always fit!
Regular Priced Items
Items can be returned for a refund within 14 days from the date of delivery or in-store pick-up notification.
After 14 days, items can be returned for store credit.
We apologize, but after 30 days, orders can no longer be returned.
- Please note that for hygienic reasons socks and underwear are final sale.
- Discounted items can be returned for store credit within 30 days from the date of delivery or in-store pick-up notification.
We apologize, but after 30 days items can no longer be exchanged.
Flash Sale Items
- Clearance items with CLEARANCE - FINAL SALE in the description are final sale and cannot be returned or exchanged.
Pre-paid labels can be provided through our return portal.
Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1)
- Enter the order number and postal code.
- Type postal code in all capital with space ( i.e. M6J 1V4).
- Select the item you want to return.
- Print prepaid shipping label.
- Items must be unworn and in their original packaging (shoe boxes, garment tags).
- Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes.
- The cost of the return shipping label will be deducted from your refund.
- Pack your return neatly and securely in durable waterproof packaging.
- Do not affix or tape anything to the shoe box. The shoe box itself is considered a part of the product and if it is damaged or altered in any way then we may refuse the return or charge a restocking fee.
- Ship your item using a reliable tracked service and send us the tracking information once shipped.
- Orders will be refunded once our warehouse receives and approves the return.
- Returned purchases may be subject to a restocking fee (up to 10%).
- An email will be sent to confirm the returned funds.
- Please allow up to 5 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement.
- Need to cancel your order? Cancellation requests can be emailed to email@example.com.
Cancelled or may be subjected to a restocking fee (up to 10%)
- In need of an exchange? Please return your original order per the instructions above and place a new order for the original item at your convenience.
FOR ALL ONLINE INQUIRIES
If you have any questions about your online order, ordering, or our return process, we kindly ask you do not contact us in-store but rather email us at firstname.lastname@example.org or call (416) 367-4335. Someone will get back to you within 24 hours.