We understand the shoe doesn't always fit!

RETURN POLICY

Regular Priced Items

• Items can be returned for a refund within 14 days from the date of delivery or in-store pick-up notification.

• After 14 days, items can be returned for store credit.

• We apologize, but after 30 days, orders can no longer be returned.

• Please note that for hygienic reasons socks and underwear are final sale. 

Discounted Items

• Discounted items can be returned for store credit within 30 days from the date of delivery or in-store pick-up notification.

• We apologize, but after 30 days items can no longer be exchanged. 

Flash Sale Items

• Clearance items with CLEARANCE - FINAL SALE in the description are final sale and cannot be returned or exchanged. 

____________________________________________________________________

RETURN PROCESS 

Canadian Orders 

Pre-paid labels can be provided through our return portal.

Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1) 

• Enter the order number and postal code.
• Type postal code in all capital with space ( i.e. M6J 1V4).
• Select the item you want to return.
• Print prepaid shipping label.
• Items must be unworn and in their original packaging (shoe boxes, garment tags).

• Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 
• The cost of the return shipping label will be deducted from your refund.

 

International Orders

• Pack your return neatly and securely in durable waterproof packaging.
• Do not affix or tape anything to the shoe box. The shoe box itself is considered a part of the product and if it is damaged or altered in any way then we may refuse the return or charge a restocking fee.
• Ship your item using a reliable tracked service and send us the tracking information once shipped.

_____________________________________________________________________

• Orders will be refunded once our warehouse receives and approves the return.
• Returned purchases may be subject to a restocking fee (up to 10%).
• An email will be sent to confirm the returned funds.
• Please allow up to 5 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement. 

_____________________________________________________________________

CANCELLATIONS

• Need to cancel your order? Cancellation requests can be emailed to info@heelboy.com.

• Cancelled or may be subjected to a restocking fee (up to 10%)

______________________________________________________________________

EXCHANGES

• In need of an exchange? Please return your original order per the instructions above and place a new order for the original item at your convenience.

_____________________________________________________________________

 

FOR ALL ONLINE INQUIRIES

• If you have any questions about your online order, ordering, or our return process, we kindly ask you do not contact us in-store but rather email us at info@heelboy.com or call (416) 367-4335. Someone will get back to you within 24 hours.