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Complimentary FREE SHIPPING on most Canadian orders over $150* full details

info@heelboy.com (416) 367-4335

We understand the shoe doesn't always fit

Return & Refund Policy

Before you buy

Please review our return policy before purchasing & contact us with any questions.

info@heelboy.com

(416) 367-4335

Questions? We're here to help!

We kindly ask you do not contact us in-store, but use the contact provided.

ONLINE ORDERS:

Regular Priced Items
  • Items can be returned for a refund within 14 days from the date of delivery or in-store pick-up notification.
  • After 14 days, items can be returned for store credit.
  • We apologize, but after 30 days items can no longer be accepted.

Please note that for hygienic reasons socks, under garments and hats are final sale. 

Discounted Items
  • Discounted items can be returned for store credit within 30 days from the date of delivery or in-store pick-up notification.
  • We apologize, but after 30 days items can no longer be exchanged. 
  • Clearance items with  "CLEARANCE FINAL SALE " in the description are not exchangeable or returnable for a refund or store credit due to their significant discount. 
  • Items purchased on our mobile app during 'APP-y Hour' (entered code APPYHOUR at discount) are not exchangeable or returnable for a refund or store credit due to their significant discount. 
Try Before You Buy Orders

Places an order with Try Before You Buy? You have 5 days (from delivery) to decide to keep or return your items. Please click here for full return details >

Return Process

CANADIAN ORDERS

Pre-paid labels can be provided through our return portal.

Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1) 

  • Enter the order number and postal code.
  • Type postal code in all capital with space ( i.e. M6J 1V4).
  • Select the item you want to return.Print prepaid shipping label.
  • Items must be unworn and in their original packaging (shoe boxes, garment tags).
  • Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 
  • The cost of the return shipping label will be deducted from your refund.

INTERNATIONAL ORDERS

  • Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com.
  • The cost of the return shipping label will be deducted from your refund.
  • The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable.
  • Items must be unworn and in their original packaging (shoe boxes, garment tags).  
  • Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 
Refunds
  • Please ensure all items are returned undamaged and in their original packaging.
  • Orders will be refunded once our warehouse receives and approves the return.
  • Returned purchases may be subject to a restocking fee (up to 10%).
  • An email will be sent to confirm the returned funds.
  • Please allow up to 5 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement. 
Cancellations
  • Order cancellations can be emailed to info@heelboy.com.
  • Cancelled purchased may be subjected to a restocking fee (up to 10%)
Exchanges

In need of an exchange?

Please email us at info@heelboy.com and we can refund your returned item to an online gift card that can be used to repurchase the item.

IN STORE PURCHASES:

Return Policy

For full in-store return policy please contact our boutiques directly: 

Toronto Kingston

We are happy to offer an exchange or in-store credit on regular priced merchandise within 14 days of purchase!

  • Items must be unworn, in original condition, with all original tags/packaging and accompanied by the receipt.
  • In-store credits never expire and can be used at our Kingston or Toronto boutiques. 
  • If you would like your in-store credit to be transferred to a heelboy.com voucher please e-mail us at info@heelboy.com with your  receipt and we will happily  transfer it for you. 
  • All discounted items are considered a final sale. All undergarments are final sale. We do not offer in-store refunds.

Contact us

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*If applicable, the customer is responsible for all taxes, duties and brokerage fees upon import

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