IN STORE RETURNS

• Items purchased online can be returned at one of our heel boy shop locations* 
• *With the temporary closure of our Toronto boutique, please email info@heelboy.com  to schedule a time slot for in-store returns at this location.

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MAILED RETURNS

• The cost of the pre-paid return shipping label will be deducted from your refund
• Email info@heelboy.com to receive an estimated shipping rate as they may vary

Canadian Orders 

Pre-paid labels can be provided through our return portal

Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1) 

• Enter the order number and postal code

• Type postal code in all capital with space ( i.e. M6J 1V4) 

• Select the item you want to return 

• Print prepaid shipping label

• Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)

• Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com

• The cost of the return shipping label will be deducted from your refund

• The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable

• Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)