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FREE SHIPPING on Canadian orders over $150* 📧 info@heelboy.com 📞 (416) 367-4335

How to Complete Your Online Return

IN STORE RETURNS

  • Items purchased online can be returned at one of our heel boy shop locations* 
  • *With the temporary closure of our Toronto boutique, please email info@heelboy.com  to schedule a time slot for in-store returns at this location.

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MAILED RETURNS

  • The cost of the pre-paid return shipping label will be deducted from your refund
  • Email info@heelboy.com to receive an estimated shipping rate as they may vary

Canadian Orders 

Pre-paid labels can be provided through our return portal

Click Here to Access Return Portal Enter postal code with a space in the middle (ie. M6J 1G1) 

  • Enter the order number and postal code

  • Type postal code in all capital with space ( i.e. M6J 1V4) 

  • Select the item you want to return 

  • Print prepaid shipping label

  • Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)

Orders Outside of Canada
  • Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com

  • The cost of the return shipping label will be deducted from your refund

    • The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable

    • Wrap the shoebox or item for return (DO NOT tape the shipping label directly onto the item)

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