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FREE SHIPPING on Canadian orders over $150* 📧 info@heelboy.com 📞 (416) 367-4335

Return Policy

We understand the shoe doesn't always fit. Please review our return policy before purchasing & contact us with any questions.

We kindly ask you do not contact us in-store if you have any questions about your online order, ordering, or our return process, but rather email us at info@heelboy.com or call (416) 367-4335. Someone will get back to you within 24 hours. 

Questions? We're here to help!

Email us at info@heelboy.com or call (416) 367-4335.

ONLINE ORDERS:

Regular Priced Items

- Items can be returned for a refund within 14 days from the date of delivery or in-store pick-up notification.

- After 14 days, items can be returned for store credit.

- We apologize, but after 30 days items can no longer be accepted.

Please note that for hygienic reasons socks and underwear are final sale. 

Discounted Items

- Discounted items can be returned for store credit within 30 days from the date of delivery or in-store pick-up notification.

- We apologize, but after 30 days items can no longer be exchanged. 

- Clearance items with  "CLEARANCE FINAL SALE " in the description are not exchangeable or returnable for a refund or store credit due to their significant discount. 

Return Process

CANADIAN ORDERS

Pre-paid labels can be provided through our return portal.

Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1) 

- Enter the order number and postal code.

- Type postal code in all capital with space ( i.e. M6J 1V4).

- Select the item you want to return.Print prepaid shipping label.

- Items must be unworn and in their original packaging (shoe boxes, garment tags).

- Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 

- The cost of the return shipping label will be deducted from your refund.

INTERNATIONAL ORDERS

- Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com.

- The cost of the return shipping label will be deducted from your refund.

- The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable.

- Items must be unworn and in their original packaging (shoe boxes, garment tags).  

- Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 

Refunds

- Please ensure all items are returned undamaged and in their original packaging.

- Orders will be refunded once our warehouse receives and approves the return.

- Returned purchases may be subject to a restocking fee (up to 10%).

- An email will be sent to confirm the returned funds.

- Please allow up to 5 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement. 

Cancellations

- Order cancellations can be emailed to info@heelboy.com.

- Cancelled purchased may be subjected to a restocking fee (up to 10%)

Exchanges

In need of an exchange? Please email us at info@heelboy.com and we can refund your returned item to an online gift card that can be used to repurchase the item.

IN STORE PURCHASES:

Return Policy

For full in-store return policy please contact our boutiques directly: 

Toronto | Kingston

We are happy to offer an exchange or in-store credit on regular priced merchandise within 14 days of purchase!

- Items must be unworn, in original condition, with all original tags/packaging and accompanied by the receipt.

- In-store credits never expire and can be used at our Kingston or Toronto boutiques. 

- If you would like your in-store credit to be transferred to a heelboy.com voucher please e-mail us at info@heelboy.com with your  receipt and we will happily  transfer it for you. 

- All discounted items are considered a final sale. All undergarments are final sale. We do not offer in-store refunds.

Contact us

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