Items purchased online can be returned at one of our heel boy shop locations or mailed back to us. The return policy is as follows:
-14 days from date of delivery, full priced items can be returned for refund or exchange.
-After 14 days items can be returned for an online store credit or an exchange
-After 30 days no items will be excepted for a refund, store credit or exchange
-Purchases cannot have been worn or damaged
-Items on sale (promotions and/or markdowns) can be returned for a store credit or exchanged within 30 days of delivery. Please our Returns and Exchanges page for full details
Free shipping on orders within Canada over $150! Free in-store pick-ups!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We typically require 7-9 business days for processing and all packages are shipped Expedited which can range from Next Day to 7 business day delivery depending on your shipping location. Orders with multiple items may be shipped separately due to quantity of items on the order or the processing time associated with the items availability.