This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Complimentary FREE SHIPPING on most Canadian orders over $150* full details (416) 367-4335

Senior Sales Associate / Keyholder (Toronto)


Full job description

Who are we?

heel boy is a women owned and led fashion footwear retailer based in Toronto. For 24 years and counting, we’ve been a destination for footwear and accessories by emerging and in-demand brands. We offer a hands-on, personalized shopping experience where shoe lovers like us can re-up on their tried & true while also discovering something new. We prioritize inclusivity, community, creativity and transparency in all we do, both in our 2 brick & mortar stores and in our offices.

For more about us, you can visit or check us out on Instagram @heelboy

Does the shoe fit?

The ideal candidate should have a passion for fashion and people! We’re a work hard/play hard kinda bunch and we’re looking for a goal oriented sales champion who genuinely has a good time delivering results on the sales floor. If you’re outgoing, career focused and passionate about creating memorable experiences for customers, then we want to hear from you!

Job Description:

Reporting to the Store Manager, you will:

  • Deliver world class customer service
  • Maintain up to date product knowledge
  • Manage and optimize each step of the sales process
  • Understand and define customer needs through conversational selling
  • Engage every opportunity for cross and up selling
  • Build lasting client relationships and manage clientele records
  • Act as MOD during designated shifts
  • Perform opening and closing duties independently
  • Assist with shipping, receiving and online order fulfillment
  • Assist with merchandising and maintaining visual standards on the floor
  • Assist with managing and maintaining a clean and organized stock room

Skills and Qualifications:

  • Prior experience in footwear sales is an asset
  • Prior fashion retail experience required
  • Outgoing with strong interpersonal skills
  • Strong verbal and written communication
  • Client focused and goal oriented
  • Punctual with strong time management skills
  • Passion for fashion and exceptional personal style
  • Flexible team player who can also work independently
  • Proficient with POS systems and Microsoft Office
  • Ability to perform some physically demanding tasks commonly associated with retail (standing for 4+ hours, climbing ladders, lifting boxes, etc.)

The benefits of working at heel boy:

  • A fun, collaborative environment
  • Mentorship and career advancement opportunities
  • Generous employee discounts and incentives
  • Casual dress - we embrace personal style!
  • Flexible hours

Job Type: Full-time


  • Store discount

Day range:

  • Weekends as needed

Flexible Language Requirement:

  • French not required


  • 8 hour shift

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)


  • Fashion retail: 2 years (preferred)

Work Location: In person


Download our app for 15% OFF your first mobile order >
*If applicable, the customer is responsible for all taxes, duties and brokerage fees upon import


Congratulations! Your order qualifies for free shipping You are €150,00 EUR away from free shipping. Canadian orders only. Exceptions apply*
No more products available for purchase