Senior Sales Associate / Keyholder (Toronto)
Full job description
Who are we?
heel boy is a women owned and led fashion footwear retailer based in Toronto. For 24 years and counting, we’ve been a destination for footwear and accessories by emerging and in-demand brands. We offer a hands-on, personalized shopping experience where shoe lovers like us can re-up on their tried & true while also discovering something new. We prioritize inclusivity, community, creativity and transparency in all we do, both in our 2 brick & mortar stores and in our offices.
For more about us, you can visit heelboy.com or check us out on Instagram @heelboy
Does the shoe fit?
The ideal candidate should have a passion for fashion and people! We’re a work hard/play hard kinda bunch and we’re looking for a goal oriented sales champion who genuinely has a good time delivering results on the sales floor. If you’re outgoing, career focused and passionate about creating memorable experiences for customers, then we want to hear from you!
Job Description:
Reporting to the Store Manager, you will:
- Deliver world class customer service
- Maintain up to date product knowledge
- Manage and optimize each step of the sales process
- Understand and define customer needs through conversational selling
- Engage every opportunity for cross and up selling
- Build lasting client relationships and manage clientele records
- Act as MOD during designated shifts
- Perform opening and closing duties independently
- Assist with shipping, receiving and online order fulfillment
- Assist with merchandising and maintaining visual standards on the floor
- Assist with managing and maintaining a clean and organized stock room
Skills and Qualifications:
- Prior experience in footwear sales is an asset
- Prior fashion retail experience required
- Outgoing with strong interpersonal skills
- Strong verbal and written communication
- Client focused and goal oriented
- Punctual with strong time management skills
- Passion for fashion and exceptional personal style
- Flexible team player who can also work independently
- Proficient with POS systems and Microsoft Office
- Ability to perform some physically demanding tasks commonly associated with retail (standing for 4+ hours, climbing ladders, lifting boxes, etc.)
The benefits of working at heel boy:
- A fun, collaborative environment
- Mentorship and career advancement opportunities
- Generous employee discounts and incentives
- Casual dress - we embrace personal style!
- Flexible hours
Job Type: Full-time
Benefits:
- Store discount
Day range:
- Weekends as needed
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Fashion retail: 2 years (preferred)
Work Location: In person