Live in the area and want to pick up your order?

We offer FREE in-store pickups at both boutiques. If all your items are available at one store location you will be able to pick them up, if not your order will ship out from our warehouse. 

• Select "Pick Up" and your nearest location at checkout.
• You will be emailed when your order is ready for pickup.
• Please bring a digital or printed copy of your order confirmation.
• Some items may not be available for pick up.

If you have any questions about your online order, shipping options or tracking we kindly ask you do not contact us in-store but rather email us at info@heelboy.com or call (416) 367-4335. Someone will get back to you within 24 hours. 

Domestic Standard Shipping 

• Your order will be processed within 7 business days and shipped with Canada Post or local shipping service.
• Once shipped you will receive an e-mail notification including a tracking number.
• Multi-item orders may be shipped separately.

Express Shipping

• Express Shipping if offered within Ontario and Quebec for $15.
• Express shipping times are calculated when the carrier picks up the package. Please note: standard order processing time still applies.
• Delivery times cannot be guaranteed as carriers may encounter unforeseen delays.

READ FULL POLICY & RESTRICTIONS >

• All International orders will be processed within 7 business days with UPS international.
• Once shipped you will receive an e-mail notification including a tracking number.
• If applicable, the customer is responsible for all taxes, duties and brokerage fees upon import.
• All paid shipping is non-refundable.

READ FULL POLICY & RESTRICTIONS >

• Order cancellations can be emailed to info@heelboy.com.
• Cancelled purchased may be subjected to a restocking fee (up to 10%)