*All sale items are final sale

Customers have 14 days for an exchange or store credit.

Please bring proof of purchase for the item(s) you wish to return for an exchange or store credit. All items must be in their original state along with their original packaging. All returns and exchanges will be deemed as unworn and undamaged by a heel boy sales representative before the transaction can be finalized.

We do not offer refunds in-store. All items wished to be returned will be given a store credit for the full amount paid. Your store credit will never expire and is valid to use at all heel boy locations (except online). If you wish – our sales representatives will add your information into our system so you won’t have to worry about losing proof of your credit.



*All sale items are final sale

Please note that items purchased online can be returned at one of our heel boy shop locations. Qualifying products returned within 30 days of shipping date will be refunded via your original payment method.

Exchanges: If you wish to change a size, colour or style please go through the returns process (as explained below) and re-purchase your desired item. If you wish to exchange or return an item at one of our locations, please email with your proof of purchase and the subject line: Return (and your order #).

Returns: Please fill out our return form located at the bottom of the home page. If you choose to ship the order back to our warehouse, you are responsible for the shipping cost. Please note that your package is subject to being declined if the shoe box is returned in unsellable condition. Once our warehouse receives and approves the return, your request will be processed for a refund. 

Defective Merchandise: Any and all merchandise that is suspected to be defective will be deemed so by a heel boy representative. Defective merchandise does not include damages due to regular wear and tear, and irresponsible use. For purchases made in-store please bring the merchandise in question along with proof of purchase to the heel boy location nearest you. For online purchases, please email